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Privacy Policy

 

Welcome to SRF Travels' privacy statement.

SRF Travels is devoted to protecting your personal information and respects your right to privacy. This privacy statement will explain to you how we handle your personal data, your privacy rights, and the ways in which the law safeguards you. This privacy statement is presented in layers so that you can click through to the particular sections listed below. To understand the definitions of some of the phrases used in this privacy policy, kindly consult the Glossary as well.

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THE DATA WE COLLECT ABOUT YOU AND IMPORTANT INFORMATION AND WHO WE ARE HOW YOUR PERSONAL DATA IS COLLECTED?

INTERNATIONAL TRANSFERS OF YOUR PERSONAL DATA AND HOW WE USE AND DISCLOSE YOUR PERSONAL DATA

SECURITY OF DATA

RETENTION OF DATA

GLOSSARY OF YOUR LEGAL RIGHTS

IMPORTANT

INFORMATION IMPORTANT AND WHO WE ARE WITH RESPECT TO THIS PRIVACY POLICY

This privacy statement aims to inform you of how SRF travels obtains and uses your personal information when you use our website and/or interact with one of our independent travel agents. This includes any information you may provide through this website when you subscribe to our marketing communications, make a request for or purchase of a good or service, submit an inquiry, or otherwise interact with us.

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We do not intentionally gather information about children and this website is not designed for children.

You should carefully read this privacy statement as well as any additional privacy statements or fair processing statements we may provide on occasion when we are gathering or processing personal data.

so that you are completely informed of our use of your data and how it relates to you. This privacy statement is meant to be a supplement to existing notices and privacy statements, not to replace them.

CONTROLLER

Information on the many legal entities that make up the SRF travels Group of Companies can be found at www.InteleTravel.uk and www.InteleTravel.com. When we refer to " SRF travels Group," "we," "us," or "our" in this privacy policy, we are referring to the specific SRF travels Group firm that is in charge of processing your data. This privacy policy was created on behalf of the SRF travels Group. When you order a good or service from us, we'll let you know who will be in charge of your data. The company,

SRF travels, UK Limited,

CONTACT DETAILS:

If you have any questions about this privacy policy or our privacy practices, please contact our DPO in the following ways:

Full name of legal entity:  SRF travels UK Limited

Email address: cutomerservicesrftravels@gmail.com

Phone number: 07723292186

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THE DATA WE COLLECT ABOUT YOU

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • IDENTITY DATA 

includes first name, maiden name, last name, username or similar identifier, marital status, title, assistance requirements, dietary requirements, passport information, date of birth and gender.

  • CONTACT DATA:

 includes billing address, home/office address, email address and telephone numbers.

  • FINANCIAL DATA:

includes bank account and payment card details.

  • TRANSACTION DATA:

  •  includes details about payments to and from you and other details of products and services you have purchased from us.

  • TECHNICAL DATA:

 includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

  • PROFILE DATA:

 includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.

  • USAGE DATA:

 includes information about how you use our website, products and services.

  • MARKETING AND COMMUNICATIONS DATA:

 includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature.

 However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.


We may sometimes collect information relating to your passport information, dietary, assistance requirements and medical conditions. We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

IF YOU FAIL TO PROVIDE PERSONAL DATA:

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service we would otherwise provide to you, but we will notify you if this is the case at the time.

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HOW IS YOUR PERSONAL DATA COLLECTED

We use different methods to collect data from and about you including through:

DIRECT INTERACTIONS:

 This is where you interact with or request services from our independent travel agents. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

  • create an account or personal profile on our website;

  • subscribe to our marketing communications;

  • request and/or purchase our products or services (via our website, email, telephone or other method);

  • enter a competition or promotion; or

  • make an enquiry, give us feedback or contact us.

AUTOMATED TECHNOLOGIES OR INTERACTIONS:

 As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy in the Privacy Policy link at www.InteleTravel.uk for further details.

THIRD PARTIES OR PUBLICLY AVAILABLE SOURCES:

We will receive personal data about you from various third parties as set out below:

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TECHNICAL DATA FROM THE FOLLOWING PARTIES:

  • analytics providers (such as Google based both inside and outside the EU);

  • advertising networks (such as Cohorts based outside the EU); and

  • search information providers (such as Hubspot based outside the EU).

CONTACT, FINANCIAL AND TRANSACTION DATA FROM PROVIDERS OF TECHNICAL, PAYMENT, AND DELIVERY SERVICES (such as Chase Paymentech based outside the EU and Santander based inside the EU).

IDENTITY AND CONTACT DATA FROM PUBLICALY AVAILABLE SOURCES (such as Companies House and the Electoral Register based inside the EU).

IDENTITY DATA FROM TRAVEL SUPPLIER PARTNERS AND TECHNOLOGY PARTNERS 

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HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.

  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

  • Where we need to comply with a legal or regulatory obligation.

Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third-party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us or selecting the unsubscribe link in any of our emails, or texting STOP in response to any of our text messages.

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